July 2004
Volume 11 • Number 3
- Consumer Perceptions of Product Quality; Made in China
(PDF, 230 KB)
* SAMPLE ARTICLE *
Consumer perceptions of goods manufactured in China are examined.
Marc Schniederjans, Qing Cao, and John Olson
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- Total Quality Management in Firms: Evidence from Spain
The EFQM Excellence model is validated.
Javier Garcia-Bernal, Ana Gargallo-Casal, Gema Pastor-Agustin, and Marisa Ramirez-Aleson
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- A Holistic Framework for TQM in Software Industry: A Confirmatory Factor Analysis Approach
An approach for measuring the level of quality management practices in software organizations is developed and validated.
George Issac, Chandrasekharan Rajendran, and R. N. Anantharaman
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- How is Quality of Assembly Assured?
Since there are no complete models of quality management for parts assembly, a new one is developed.
Robert Batson and Quan Wan
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