Quality Management Journal - July 2004
Volume 11 • Number 3
- Consumer Perceptions of Product Quality; Made in China (PDF, 230 KB) * OPEN ACCESS *
Marc Schniederjans, Qing Cao, and John Olson
Consumer perceptions of goods manufactured in China are examined.
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- Total Quality Management in Firms: Evidence from Spain (PDF, 176 KB)
Javier Garcia-Bernal, Ana Gargallo-Casal, Gema Pastor-Agustin, and Marisa Ramirez-Aleson
The EFQM Excellence model is validated.
- A Holistic Framework for TQM in Software Industry: A Confirmatory Factor Analysis Approach (PDF, 220 KB)
George Issac, Chandrasekharan Rajendran, and R. N. Anantharaman
An approach for measuring the level of quality management practices in software organizations is developed and validated.
- How is Quality of Assembly Assured? (PDF, 143 KB)
Robert Batson and Quan Wan
Since there are no complete models of quality management for parts assembly, a new one is developed.