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Quality Management Journal

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April 2004
Volume 11 • Number 2

  • Investigating the Association Between Productivity and Quality Performance in Two Manufacturing Settings (PDF format, 230 KB)
    * SAMPLE ARTICLE *
    In their quest to survive and succeed in a highly competitive global market, organizations today are forced to produce quality products at a very low cost. Hence, given the competitiveness-related pressures, many organizations continuously seek ways to simultaneously improve productivity and quality.
    Constantine Kontoghiorghes and Robert Gudgel
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  • Quality Improvement Under Budgetary and Life-Cycle Constraints
    According to Goldratt, the goal in business is to make a profit in the present as well as in the future (1992). To others, the goal may be to provide goods and services in order to stay in business with profit, a by product of this goal. Regardless of one’s view, continuous process improvement can help firms obtain their goal.
    Brian Neureuther and George Kenyon
    Regular members with no subscriptionRegular, Associate, Forum/Division, Senior or Fellow members who are also subscribersRead Full Article (PDF format, 394 KB)
  • The Lesson of Guild History: Variance Reduction Must be Balanced with Innovation
    J. M. Juran challenges us to learn from the history of quality management, and this article responds with a study of the guilds, an important predecessor of quality management. The long history of the guilds includes significant change over time and between different industries and countries.
    Francis Wolek
    Regular members with no subscriptionRegular, Associate, Forum/Division, Senior or Fellow members who are also subscribersRead Full Article (PDF format, 200 KB)
  • TQM and Organizational Culture: A Case Study
    Transforming a mature church from a bureaucracy to an organization based on total quality management is no small undertaking. It requires strong leadership, major change in organizational culture, andno,m years of effort. The church in this study has been undergoing organizational transformation since 1993.
    W. Brady Boggs
    Regular members with no subscriptionRegular, Associate, Forum/Division, Senior or Fellow members who are also subscribersRead Full Article (PDF format, 213 KB)

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