Quality Management Journal Volume 10 Index - ASQ

Quality Management Journal Volume 10 Index

Contents

QMJ Volume 10 Author Index

A

Adams, Arthur. See Gupta, Mahesh.

Ahmed, A. M., J. B. Yang, and B. G. Dale, “Self-Assessment Methodology: The Route to Business Excellence,” (vol. 10, no. 1): 43-57.

Akao, Yoji, and Edward R. Chaplin, “Making Hospitals More Transparent,” (vol. 10, no. 3): 25-32.

C

Casadesus, Marti. See Viadiu, Frederic Marimon.

Chaplin, Edward R. See Akao, Yoji.

Chawla, Sudhir K. See Hughey, David W.

D

Dale, B. G. See Ahmed, A. M.

E

Evans, James R., and Eric P. Jack, “Validating Key Results Linkages in the Baldrige Performance Excellence Model,” (vol. 10, no. 2): 7-24.

G

Gattiker, Thomas F., “A Hands-On Application for Teaching Design for the Environment (DfE) Principles,” (vol. 10, no. 4): 32-38.

Grover, Richard A., and H. Fred Walker, “Changing from Production to Quality: Application of the Situational Leadership Transtheoretical Change Models,” (vol. 10, no. 3): 8-24.

Guimaraes, Tor, D. Sandy Staples, and James D. McKeen, “Empirically Testing Some Main User-Related Factors for Systems Development Quality,” (vol. 10, no. 4): 39-54.

Gupta, Mahesh, Arthur Adams, and Louis Raho, “Traditional Management, Quality Management, and Constraints Management: Perceptions of ASQ Members,” (vol. 10, no. 2): 25-37.H

H

Hughey, David W., Sudhir K. Chawla, and Zafar U. Khan, “Measuring the Quality of University Computer Labs Using SERVQUAL: A Longitudinal Study,” (vol. 10, no. 3): 33-44.

J

Jabnoun, Naceur, Azaddin Khalifah, and Attahir Yusuf, “Environmental Uncertainty, Strategic Orientation, and Quality Management: A Contingency Model,” (vol. 10, no. 4): 17-31.

Jack, Eric P. See Evans, James R.

Johnson, Michael, D., and Lars Nilsson, “The Importance of Reliability and Customization from Goods to Services,” (vol. 10, no. 1): 8-19.

K

Khalifah, Azaddin. See Jabnoun, Naceur.

Khan, Zafar U. See Hughey, David W.

Kontoghiorghes, Constantine, “Examining the Association Between Quality and Productivity Performance in a Service Organization,” (vol. 10, no. 1): 32-42.

M

McKeen, James D. See Guimaraes, Tor.

N

Nilsson, Lars. See Johnson, Michael D.

R

Raho, Louis. See Gupta, Mahesh.

S

Saizarbitoria, Inaki Heras. See Viadiu, Frederic Marimon.

Sebastianelli, Rose, and Nabil Tamimi, “Understanding the Obstacles to TQM Success,” (vol. 10, no. 3): 45-56.

Smith, Martin, “Business Process Design: Correlates of Success and Failure,” (vol. 10, no. 2): 38-49.

Staples, D. Sandy. See Guimaraes, Tor.

T

Tamimi, Nabil. See Sebastianelli, Rose.

V

Vermani, S. K., “Modified Nominal/ Target Control Charts—A Case Study in Supplier Development,” (vol. 10, no. 4): 8-16.

Viadiu, Frederic Marimon, Marti Casadesus Fa, and Inaki Heras Saizarbitoria, “The Quality of the Quality Consultants: An Empirical Study,” (vol. 10, no. 1): 20-31.

W

Walker, H. Fred. See Grover, Richard A.

Y

Yang, J. B. See Ahmed, A. M.

Yusuf, Attahir. See Jabnoun, Naceur.

 

QMJ Volume 10 Subject Index

Business Process Design

Smith, Martin, “Business Process Design: Correlates of Success and Failure,” (vol. 10, no. 2): 38-49.

Change Management

Grover, Richard A., and H. Fred Walker, “Changing from Production to Quality: Application of the Situational Leadership Transtheoretical Change Models,” (vol. 10, no. 3): 8-24.

Smith, Martin, “Business Process Design: Correlates of Success and Failure,” (vol. 10, no. 2): 38-49.

Constraints Management

Gupta, Mahesh, Arthur Adams, and Louis Raho, “Traditional Management, Quality Management, and Constraints Management: Perceptions of ASQ Members,” (vol. 10, no. 2): 25-37.

Customer Satisfaction

Evans, James R., and Eric P. Jack, “Validating Key Results Linkages in the Baldrige Performance Excellence Model,” (vol. 10, no. 2): 7-24.

Guimaraes, Tor, D. Sandy Staples, and James D. McKeen, “Empirically Testing Some Main User-Related Factors for Systems Development Quality,” (vol. 10, no. 4): 39-54.

Johnson, Michael D., and Lars Nilsson, “The Importance of Reliability and Customization from Goods to Services,” (vol. 10, no. 1): 8-19.

Customization

Johnson, Michael D., and Lars Nilsson, “The Importance of Reliability and Customization from Goods to Services,” (vol. 10, no. 1): 8-19.

Decision Making

Akao, Yoji, and Edward R. Chaplin, “Making Hospitals More Transparent,” (vol. 10, no. 3): 25-32.

Design for the Environment

Gattiker, Thomas F., “A Hands-On Application for Teaching Design for the Environment (DfE) Principles,” (vol. 10, no. 4): 32-38.

Education

Gattiker, Thomas F., “A Hands-On Application for Teaching Design for the Environment (DfE) Principles,” (vol. 10, no. 4): 32-38.

Gupta, Mahesh, Arthur Adams, and Louis Raho, “Traditional Management, Quality Management, and Constraints Management: Perceptions of ASQ Members,” (vol. 10, no. 2): 25-37.

Hughey, David W., Sudhir K. Chawla, and Zafar U. Khan, “Measuring the Quality of University Computer Labs Using SERVQUAL: A Longitudinal Study,” (vol. 10, no. 3): 33-44.

Environmental Uncertainty

Jabnoun, Naceur, Azaddin Khalifah, and Attahir Yusuf, “Environmental Uncertainty, Strategic Orientation, and Quality Management: A Contingency Model,” (vol. 10, no. 4): 17-31.

European Foundation for Quality Management (EFQM) Model

Ahmed, A. M., J. B. Yang, and B. G. Dale, “Self-Assessment Methodology: The Route to Business Excellence,” (vol. 10, no. 1): 43-57.

Health Care

Akao, Yoji, and Edward R. Chaplin, “Making Hospitals More Transparent,” (vol. 10, no. 3): 25-32.

Information Systems

Guimaraes, Tor, D. Sandy Staples, and James D. McKeen, “Empirically Testing Some Main User-Related Factors for Systems Development Quality,” (vol. 10, no. 4): 39-54.

ISO 9000

Viadiu, Frederic Marimon, Marti Casadesus Fa, and Inaki Heras Saizarbitoria, “The Quality of the Quality Consultants: An Empirical Study,” (vol. 10, no. 1): 20-31.

Leadership

Grover, Richard A., and H. Fred Walker, “Changing from Production to Quality: Application of the Situational Leadership Transtheoretical Change Models,” (vol. 10, no. 3): 8-24.

Malcolm Baldrige National Quality Award

Evans, James R., and Eric P. Jack, “Validating Key Results Linkages in the Baldrige Performance Excellence Model,” (vol. 10, no. 2): 7-24.

Measurement

Ahmed, A. M., J. B. Yang, and B. G. Dale, “Self-Assessment Methodology: The Route to Business Excellence,” (vol. 10, no. 1): 43-57.

Akao, Yoji, and Edward R. Chaplin, “Making Hospitals More Transparent,” (vol. 10, no. 3): 25-32.

Evans, James R., and Eric P. Jack, “Validating Key Results Linkages in the Baldrige Performance Excellence Model,” (vol. 10, no. 2): 7-24.

Guimaraes, Tor, D. Sandy Staples, and James D. McKeen, “Empirically Testing Some Main User-Related Factors for Systems Development Quality,” (vol. 10, no. 4): 39-54.

Process Capability

Vermani, S. K., “Modified Nominal/ Target Control Charts—A Case Study in Supplier Development,” (vol. 10, no. 4): 8-16.

Productivity Performance

Kontoghiorghes, Constantine, “Examining the Association Between Quality and Productivity Performance in a Service Organization,” (vol. 10, no. 1): 32-42.

Quality Function Deployment

Gattiker, Thomas F., “A Hands-On Application for Teaching Design for the Environment (DfE) Principles,” (vol. 10, no. 4): 32-38.

Quality Management

Grover, Richard A., and H. Fred Walker, “Changing from Production to Quality: Application of the Situational Leadership Transtheoretical Change Models,” (vol. 10, no. 3): 8-24.

Gupta, Mahesh, Arthur Adams, and Louis Raho, “Traditional Management, Quality Management, and Constraints Management: Perceptions of ASQ Members,” (vol. 10, no. 2): 25-37.

Jabnoun, Naceur, Azaddin Khalifah, and Attahir Yusuf, “Environmental Uncertainty, Strategic Orientation, and Quality Management: A Contingency Model,” (vol. 10, no. 4): 17-31.

Viadiu, Frederic Marimon, Marti Casadesus Fa, and Inaki Heras Saizarbitoria, “The Quality of the Quality Consultants: An Empirical Study,” (vol. 10, no. 1): 20-31.

Reengineering

Smith, Martin, “Business Process Design: Correlates of Success and Failure,” (vol. 10, no. 2): 38-49.

Reliability

Hughey, David W., Sudhir K. Chawla, and Zafar U. Khan, “Measuring the Quality of University Computer Labs Using Servqual: A Longitudinal Study,” (vol. 10, no. 3): 33-44.

Johnson, Michael D., and Lars Nilsson, “The Importance of Reliability and Customization from Goods to Services,” (vol. 10, no. 1): 8-19.

Self-Assessment

Ahmed, A. M., J. B. Yang, and B. G. Dale, “Self-Assessment Methodology: The Route to Business Excellence,” (vol. 10, no. 1): 43-57.

Services

Hughey, David W., Sudhir K. Chawla, and Zafar U. Khan, “Measuring the Quality of University Computer Labs Using SERVQUAL: A Longitudinal Study,” (vol. 10, no. 3): 33-44.

Johnson, Michael D., and Lars Nilsson, “The Importance of Reliability and Customization from Goods to Services,” (vol. 10, no. 1): 8-19.

Kontoghiorghes, Constantine, “Examining the Association Between Quality and Productivity Performance in a Service Organization,” (vol. 10, no. 1): 32-42.

Viadiu, Frederic Marimon, Marti Casadesus Fa, and Inaki Heras Saizarbitoria, “The Quality of the Quality Consultants: An Empirical Study,” (vol. 10, no. 1): 20-31.

SERVQUAL

Hughey, David W., Sudhir K. Chawla, and Zafar U. Khan, “Measuring the Quality of University Computer Labs Using SERVQUAL: A Longitudinal Study,” (vol. 10, no. 3): 33-44.

Johnson, Michael D., and Lars Nilsson, “The Importance of Reliability and Customization from Goods to Services,” (vol. 10, no. 1): 8-19.

Viadiu, Frederic Marimon, Marti Casadesus Fa, and Inaki Heras Saizarbitoria, “The Quality of the Quality Consultants: An Empirical Study,” (vol. 10, no. 1): 20-31.

Statistical Process Control

Vermani, S. K., “Modified Nominal/ Target Control Charts—A Case Study in Supplier Development,” (vol. 10, no. 4): 8-16.

Strategic Orientation

Jabnoun, Naceur, Azaddin Khalifah, and Attahir Yusuf, “Environmental Uncertainty, Strategic Orientation, and Quality Management: A Contingency Model,” (vol. 10, no. 4): 17-31.

Total Quality Management

Gupta, Mahesh, Arthur Adams, and Louis Raho, “Traditional Management, Quality Management, and Constraints Management: Perceptions of ASQ Members,” (vol. 10, no. 2): 25-37.

Kontoghiorghes, Constantine, “Examining the Association Between Quality and Productivity Performance in a Service Organization,” (vol. 10, no. 1): 32-42.

Sebastianelli, Rose, and Nabil Tamimi, “Understanding the Obstacles to TQM Success,” (vol. 10, no. 3): 45-56.

 

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