 October 1993
Volume 1 • Issue 1
  Net-Value Productivity: Rethinking the Cost-of-Quality Approach (PDF, 105 KB)
Yossi Bester- Learning from Learning Theory: Implications for Quality Improvement of Turnover, Use of Contingent Workers, and Job Rotation Policies (PDF, 157 KB)
Robert E. Cole
- Total Quality Management from the Future: Practices and Paradigms (PDF, 105 KB)
Edward Fuchs
- Ten Areas for Future Research in Total Quality Management (PDF, 255 KB)
A. Blanton Godfrey
- Measures Matrix Chart: A Holistic Approach to Understanding Operations (PDF, 148 KB)
James M. Madigan
- Enhancing the Contribution of Human Resource Function to Quality Improvement (PDF, 102 KB)
Adrian Wilkinson, Mich Marchington, and Barrie Dale
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