January 2012
Volume 19 • Number 1

ARTICLES

• Comparative Analysis of Quality Function Deployment Methodologies: A Case Study Analysis
  Rahul K. Singh, Cassandra C. Elrod, and Elizabeth A. Cudney
  The Kano model, SERVQUAL, and analytical hierarchy process are analyzed for prioritizing customer requirements. (PDF, 418 KB)
• Prioritizing Improvement Projects: Benefit & Effort Analysis
  Satya S. Chakravorty
  Considering a company’s strategic and tactical objectives, factors for benefit and effort are identified. (PDF, 242 KB)
• A Framework for Integrated Analysis of Quality Defects in Supply Chain
  S. Aravindan and J. Maiti
  This model presents a unique opportunity in identifying the underlying phenomenon causing defects. (PDF, 704 KB)
• The Effects of ISO Certification on Organization Workmanship Performance
  Joseph Iwaro and Abrahams Mwasha
  The construction industry is used for a case study regarding the effects of ISO 9001 certification on an organization’s workmanship performance. (PDF, 432 KB)

DEPARTMENTS

• Editorial Board (PDF, 64 KB)
• Introduction (PDF, 62 KB)
• Executive Briefs (PDF, 95 KB)
• Book Reviews (PDF, 150 KB)