Using ISO 9004 to Drive Business Sustainability By Alka Jarvis and Paul C. Palmes
This excerpt from the book, Business Sustainability: Going Beyond ISO 9004: 2018, discusses the importance of quality management systems and how disruptions affect their impact on business performance.
An Introduction to Human Errors*Open Access* By José Rodríguez-Pérez
This modified excerpt from the book, Human Error Reduction in Manufacturing, defines human errors and how they represent a symptom of the actual root causes associated with many problems.
Integrating Digital Wisdom and Human Capital By Bishwajit Nayak and Som Sekhar Bhattacharyya
The framework that emerged from this research project not only applies to the health insurance industry, but it also provides important insights on how senior executives perceive humans will contribute to enhance customers’ experience and business performance in the digital age.
Rethinking the Basics: Takt Time and Workload Balancing By Elizabeth M. Keim
How are the traditional concepts and techniques associated with quality and process improvement affected by human factors? This series, authored by experts in the field, shares insights on the ways people impact change projects.