Journal for Quality and Participation - April 2019 - ASQ

Journal for Quality and Participation - April 2019

Volume 42 • Number 1

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  • Case Study: Use of the Baldrige Framework by the Tennessee Department of Health *Open Access*
    By Micky Roberts, Caroline Chinouth Hurt, Emily Rushing, Laura Conner, Michael Railling and Bruce Behringer
    See how leaders in the Tennessee Department of Health developed a multi-year plan to adopt, diffuse, and integrate the Malcolm Baldrige Performance Excellence framework and its quality principles across work systems and processes.
  • How Well is Your Healthcare Quality Management System Performing?
    By Grace L. Duffy, Susan Peiffer and Pierce Story
    This article explains how a quality management system model can provide a solid foundation for healthcare organizations. It also details the importance ongoing self-assessments of existing gaps and how to address them to ensure improvement.
  • Joy in the Workplace is a Competitive Advantage
    By Brooks Carder
    This article explores the research associated with Deming’s belief that joy in the workplace is an essential aspect of quality management and is related to both employee satisfaction and superior business performance.
  • Objective-Focused Problem Solving
    By Tom Quick
    This excerpt from the new book, splitting the DMAIC: Unleashing the Power of Continuous Improvement, proposes a new problem-solving approach that tackles projects by applying proven approaches, which fit tasks associated with four specific objectives.
  • American Versus Japanese Quality: Let the Noodle be the Noodle
    By Gregory H. Watson
    This piece offers a creative comparison of American and Japanese quality mindsets.
  • Rethinking the Basics: Value-Stream Maps Versus Process Maps
    By Elizabeth M. Keim
    When preparing a process map and planning to use it for a lean improvement project, it often is recommended to use a value-stream map. Value-stream maps illustrate a different perspective than process maps do; they represent the customer’s view of the process, rather than its actual flow.


  • Editor’s Notebook
    Finding a Quality Management System That Works Across the Globe
    By Deborah Hopen
  • Marketing Change
    Embrace Marketing Ideas to Impact Change Management
    By Todd Hockenberry
    Using marketing principles to engage internal and external customers in process improvement.
  • In My View
    Impact of Technology on Quality and Customer Experience
    By Azizeh Constantinescu and Newton Moore
  • Final Thoughts
    Implementing Healthcare Quality
    By James Bossert



  • Creating a Shift
    Do We Really Need Change Management Plans?
    By Rick Maurer
  • Off the Shelf
    By Brooks Carder
    This piece provides a closer look at the book, The Undoing Project: A Friendship That Changed Our Minds.

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