Case Study: Use of the Baldrige Framework by the Tennessee Department of Health*Open Access* By Micky Roberts, Caroline Chinouth Hurt, Emily Rushing, Laura Conner, Michael Railling and Bruce Behringer
See how leaders in the Tennessee Department of Health developed a multi-year plan to adopt, diffuse, and integrate the Malcolm Baldrige Performance Excellence framework and its quality principles across work systems and processes.
How Well is Your Healthcare Quality Management System Performing? By Grace L. Duffy, Susan Peiffer and Pierce Story
This article explains how a quality management system model can provide a solid foundation for healthcare organizations. It also details the importance ongoing self-assessments of existing gaps and how to address them to ensure improvement.
Joy in the Workplace is a Competitive Advantage By Brooks Carder
This article explores the research associated with Deming’s belief that joy in the workplace is an essential aspect of quality management and is related to both employee satisfaction and superior business performance.
Objective-Focused Problem Solving By Tom Quick
This excerpt from the new book, splitting the DMAIC: Unleashing the Power of Continuous Improvement, proposes a new problem-solving approach that tackles projects by applying proven approaches, which fit tasks associated with four specific objectives.
Rethinking the Basics: Value-Stream Maps Versus Process Maps By Elizabeth M. Keim
When preparing a process map and planning to use it for a lean improvement project, it often is recommended to use a value-stream map. Value-stream maps illustrate a different perspective than process maps do; they represent the customer’s view of the process, rather than its actual flow.
Finding a Quality Management System That Works Across the Globe By Deborah Hopen
Embrace Marketing Ideas to Impact Change Management By Todd Hockenberry
Using marketing principles to engage internal and external customers in process improvement.
In My View
Impact of Technology on Quality and Customer Experience By Azizeh Constantinescu and Newton Moore
Table 1: TTSP New Program Methods with Lessons Learned By Micky Roberts, Caroline Chinouth Hurt, Emily Rushing, Laura Conner, Michael Railling and Bruce Behringer
Learn how the Tennessee Department of Health adopted the Baldrige framework including performance improvement and excellence tools, which facilitated workforce development by reinforcing key public health competencies and continuous improvement methodologies.
Healthcare QMS Self-Assessment Based on a Maturity Model By Grace L. Duffy, Susan Peiffer and Pierce Story
This excerpt is taken from the monograph, “Assessing Your Healthcare Quality Management System.” It includes more detail on how the self-assessment process should be modified as the organization advances through the six maturity stages. Process maps and worksheets and worksheets are included for each stage.
The Impact of Human Factors on a Hospital-Based Quality Management System By Grace L. Duffy, Susan Peiffer and Pierce Story
In this supplemental article from JQP’s October 2016 issue, the phrase “human factors” defines the interaction between humans and their environment; it also outlines the impact of these factors as they relate to implementing the quality management system and its goals of exceptional quality, safety, and patient outcomes.