Journal for Quality and Participation - October 2018 - ASQ

Journal for Quality and Participation - October 2018

Volume 41 • Number 3

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ARTICLES

DEPARTMENTS

  • Editor’s Notebook
    Beyond Traditional Improvement 
    By Deborah Hopen
  • Creating a Shift
    More Ideas on How to Improve Your Ability to Influence Others 
    By Rick Maurer
    Ideas for tools for promoting change.
  • Educator’s World
    Global Perspectives on Quality in Education
    By Bo Bergman, Beth Cudney, Paul Harding, Zhen He, and Pedro Saraiva
    This article, the second in a series of three articles written by the Quality in Education Think Tank of the International Academy for Quality, focuses on the key roles that schools perform in establishing a quality foundation.
  • Off the Shelf
    By Brooks Carder
    This piece provides an in-depth look at the book, The Hope Circuit: A Psychologist's Journey From Helplessness to Optimism written by Martin E. P. Seligman.
  • Final Thoughts
    Connecting Where it Counts: Shaping the Customer Experience
    By Elizabeth Peotter
    Connecting with customers is not solely the function of the marketing department but should also be a major consideration for quality professionals, who make a far greater contribution to the process of connecting with customers.

ARTICLES / ONLINE ONLY

DEPARTMENT / ONLINE ONLY

  • Quality Thoughts
    How can Thought and Action be Combined to Improve Quality
    By Bo Bergman, Beth Cudney, Paul Harding, Zhen He, and Pedro Saraiva
    This second in a two-part article, Gemba 2, the additional facet of quality management incorporated into the new Theory of Profound Knowledge, is explored more deeply—particularly how it impacts Gemba 1.
  • Book Briefs
    New publications related to the people side of quality.

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ASQ is a global community of people passionate about quality, who use the tools, their ideas and expertise to make our world work better. ASQ: The Global Voice of Quality.