Using Design-Thinking in Your Innovation Projects By Jack J. Phillips and Patti P. Phillips
Design-thinking is based on an eight-step process that ensures innovative products/services exceed customers’ expectations and generate substantial returns on investment.
The Case for Leading Self By Steven K. Hacker and Marvin Washington
This excerpt from the new book, Lead Self First: Before Leading Others: A Life Planning Resource, presents a strong case for the need for increasing spiritual quotient—an attribute that goes far beyond intelligence quotient—before leading others.
Creating a Shift
More Ideas on How to Improve Your Ability to Influence Others By Rick Maurer
Ideas for tools for promoting change.
Global Perspectives on Quality in Education By Bo Bergman, Beth Cudney, Paul Harding, Zhen He, and Pedro Saraiva
This article, the second in a series of three articles written by the Quality in Education Think Tank of the International Academy for Quality, focuses on the key roles that schools perform in establishing a quality foundation.
Off the Shelf By Brooks Carder
This piece provides an in-depth look at the book, The Hope Circuit: A Psychologist's Journey From Helplessness to Optimism written by Martin E. P. Seligman.
Connecting Where it Counts: Shaping the Customer Experience By Elizabeth Peotter
Connecting with customers is not solely the function of the marketing department but should also be a major consideration for quality professionals, who make a far greater contribution to the process of connecting with customers.
ARTICLES / ONLINE ONLY
Understanding and Achieving Social Responsibility By Joan Marques
As the world gets smaller, the perspectives and efforts of organizations and individuals must get larger to ensure a sustainable future. Quality professionals have the knowledge and skills to pave a better way for simultaneously creating success for their organizations and society.
How can Thought and Action be Combined to Improve Quality By Bo Bergman, Beth Cudney, Paul Harding, Zhen He, and Pedro Saraiva
This second in a two-part article, Gemba 2, the additional facet of quality management incorporated into the new Theory of Profound Knowledge, is explored more deeply—particularly how it impacts Gemba 1.
New publications related to the people side of quality.