Refreshing Louisville Metro’s Problem-Solving System*Open Access* By Steve Pollock and Daro Mott
The processes used by internal trainers and consultants can have a profound impact across the entire organization, so their personal competencies and approaches warrant improvement efforts on a regular basis.
The Human Side of Improvement By Tan Ghim Meng
Three core values from the Baldrige framework provide useful insights into how involving people in a respectful way can enhance change management and quality improvement efforts.
Remedies Do Not Address Root Causes By James J. Rooney
This article compares some of the pros and cons associated with accepting quickly identified causes versus delving more deeply to determine actual root causes.
The Connection Between Supplier Audits and Organizational Risk By Lance B. Coleman, Sr
This excerpt from the new book, Organizational Risk Using the Supplier Audit Program, discusses how supplier audits that are associated with a supply chain management system can have a substantial impact on organizational performance.
Improving the Performance of Problem-Solving Teams By Deborah Hopen
Creating a Shift
How to Improve Your Ability to Influence Others By Rick Maurer
Ideas for tools for promoting change.
How is Decision Making Affected by Organizational Roles By Gregory H. Watson
This article explores two systems-based approaches to decision making and how they relate to profane and profound knowledge.
Quality in the Age of Exponential Technological Growth By Krystle Ziegler
The final article shares what quality professionals can do to stay ahead of the curve and plan for a future with unknown technological advancements.
DEPARTMENT / ONLINE ONLY
Educator’s World **Open Access**
Global Perspectives on Quality in Education By Bo Bergman, Beth Cudney, Paul Harding, Zhen He, and Pedro Saraiva
This article, the first in a series of three articles written by the Quality in Education Think Tank of the International Academy for Quality, focuses on the meaning and scope of quality in education.