Cartoons in Quality By Craig Plain
Process maps are essential to successful problem solving. Using cartoons to communicate their meanings and pinpoint the key issues can energize team members and clarify their perspectives for other stakeholders.
Creating a Shift
Bringing the Value of Quality to Life in Your Organization By Rick Maurer
Ideas for tools for promoting change.
Lessons From Academia
The Role of Strategic Planning in Implementing a Total Quality Management Framework By Jacobus Johannes Oschman
This summarized article from the Quality Management Journal demonstrates how an organization can address the challenges and capitalize on the opportunities to improve, when top management becomes involved in the strategic planning process and establishes total quality management (TQM). This first installment presents the background information that was used to establish the need for and design of the research project.
Final Thoughts *Open Access*
The Challenge of Organizing Business as a System By Gregory H. Watson
The final article explores the view that there are really two distinct gemba—one that reflects the working world of the little q quality management system while the other gemba addresses the quality aspects of the Big Q work environment.
ARTICLE / ONLINE ONLY
Details on the ITEA Criteria*Open Access* By Deborah Meeks, Patti Trapp, and Barry Bickley
The expert panel which shared suggestions for improvement in the print article also identified the common strengths and opportunities that have been observed during team presentations. Their insights are summarized in this article.
Public Library Case Study By Ali Zarghami and Don Benbow
This supplemental article shows how the 8D problem-solving process was used to assist a public library.
DEPARTMENT / ONLINE ONLY
Five Tips for Running a Quality ASQ Student Branch By Suhansa Rodchua and Joleen Byerline
This article shares best practices from the University of Central Missouri related to running an active ASQ student branch.
Book Briefs By Staff
New publications related to the people side of quality.