ASQ Needs Transformational Change*Open Access* By William J. Troy
ASQ CEO Bill Troy describes how the Society is facing the need for transformation, and the change approach that is being used to make the transformation.
Surveying the Minefield*Open Access* By Patricia Lee Eng and Paul J. Corney
The new book, Navigating the Minefield: A Practical KM Companion, is based on interviews with individuals who have created and managed successful knowledge management programs. This excerpt addresses the fundamental tasks that were shared in the interviews.
Burn the Popcorn: Brainstorming Myths By Carol Knight-Wallace
Although brainstorming is a popular method for gathering input from a group of people, maybe it’s time to shake up the old rules of engagement when engaging in this activity.
Creating a Shift
Why Is it so Hard to Get Helpful Feedback? By Rick Maurer
This article provides suggestions on how to improve the process of giving feedback.
Listening to the Voice of the Student in Course Design By Elizabeth A. Cudney
This article focuses on research that was completed to better understand students’ individuality when learning and processing information and to also make note of their expectations for college courses.
The Impact of Profound Knowledge on Leadership and Strategy By Gregory H. Watson
This article explores how profound knowledge affects modern organizations.
Final Thoughts *Open Access*
The Value of ASQ Publications By Susan Peiffer
Long-time ASQ member Susan Peiffer shares her thoughts on the benefits of ASQ’s various publications.
ARTICLE / ONLINE ONLY
Protecting Your Quality Budget *Open Access* By Patti P. Phillips and Jack UJ. Phillips
Quality professionals can do a better job of validating the worth of programs by managing and measuring projects in a way that substantiates the return on investment.
DEPARTMENT / ONLINE ONLY
Lessons From Academia
A Social Networking Site Quality Model By Brandon Phillips, Daniel Peak, and Victor Prybutok
This summarized article from the Quality Management Journal is the second installment focusing on a model for social networking site quality. This article covers the research methodology, hypotheses, and results.