Courage in the Face of Nonsense: Leading in the Workplace By Stephen Hacker
This article illustrates how leaders must draw the line between using rules in an attempt to drive compliant behavior and engaging employees in spirit-based discussions on ways to ensure that the right actions are taken.
The Value of a Lean Culture By Dodd Starbird
This excerpt from the new book, The Joy of Lean: Transforming, Leading, and Sustaining a Culture of Engaged Team Performance, explains why having a lean program isn’t enough to create sustainable improvement.
Facing and Dealing With the Unknown Future By Deborah Hopen
What Does Quality Actually Mean? By Gregory H. Watson
Investigating the thinking behind contemporary perspectives associated with quality.
In My View
Program Champions’ Influence on the Application of Quality Approaches
By Christopher Bertoni
This piece shares the author’s views regarding the influence that program champions have on quality approaches.
Dealing With College Students’ Stress, Anxiety, and Depression By Ry Anne Millett-Thompson
A first-hand look at the issues that many of today’s college students are facing and how colleges and universities could address them.
Final Thoughts *Open Access*
Thinking About Change Imperatives for the Future By Grace L. Duffy
This pieces shares thoughts about where the quality profession should be going in order to get out in front of generational and global changes.
Global State of Quality Detailed Results*Open Access* By Elizabeth A. Cudney and Elizabeth M. Keim
Additional graphical displays that were generated during the most recent survey-based project are included in this article. Each figure is accompanied with a brief description of the findings it portrays.
Following Up on the 2016 Global State of Quality Research Study*Open Access* By Elizabeth A. Cudney and Elizabeth M. Keim
The responses submitted to the open-ended questions for the follow-up survey of IAQ members and recipients of the Feigenbaum Medal were assigned to categories, which have been displayed as Pareto charts in this online supplemental article.