The Influence of Human Factors on ISO 9001:2015 Compliance*Open Access* By John E. (Jack) West and Charles A. Cianfrani
The 2015 revision of the ISO 9001 standard has introduced many new considerations related to the human aspects of the quality management system (QMS). Understanding how leaders and all other members of the organization need to support the QMS is critical to its successful, sustainable application.
Auditing Strategy for ISO 9001:2015 By Chad Kymal
When standards and other frameworks are used as models for an organization’s processes, having a suitable audit strategy can ensure appropriate compliance and corrective action.
Balancing Functionality and Human Factors By Deborah Hopen
Merit Pay in Higher Education By Morgan Benton and Nicole Radziwill
This article explores the design considerations associated with merit pay systems and their application in higher education.
Creating a Shift
But I Just Want to Help Them! By Rick Maurer
Ideas for tools for promoting change.
Team Charters By William I. Norton, Jr. and Lyle Sussman
This article provides information on the use of team charters to ensure alignment of team efforts with organizational goals and performance.
In My View
Positively Changing the Culture By Anthony Golembiewski
This author shares his experiences and successes in changing an organization’s culture.
Managing Your Quality System By Gene Barker
As an organization matures in involving everyone in the pursuit of quality, the roles of the quality department change.