The Impact of Human Factors on Lead*Open Access* By Keith Trimarki
The root causes of excessive lead times for processes often involve human factors instead of cycle-time issues with the individual transactional steps, as demonstrated in this Lean Six Sigma project
An Introduction to Organization Change By George K. Strodtbeck III
An excerpt from the new book, Making Change in Complex Organizations, sets the stage for understanding the issues that modern organizations face when tackling change and how leadership impacts the process.
Lessons From Academia
Complementary Strengths By Grace L. Duffy and Allen K. Wong
This article provides practical information on how lean can be combined with the practices of a learning organization to generate performance excellence.
Creating a Shift
That Sounds Interesting By Rick Maurer
Ideas for tools for promoting change.
Lessons Learned By Jim Rooney
Enduring change needs to address the structure, system, and culture of the organization so that patterns of behavior can be adjusted.
The Importance of the Goal By George K. Strodtbeck III
The second chapter of Stodtbeck’s book discusses how goals affect the change process.
DEPARTMENT / ONLINE ONLY
Stewardship and Sustainability
How Organizations Address the Core Subjects of ISO 26000 By Staff
This article provides a brief description of the seven core subjects, shares some information on how your organization can assess its efforts, and briefly describes six pamphlets available from ASQ that can be used as resources by your organization to learn more about the myriad approaches for social responsibility (SR) around the world.
Book Briefs By Staff
New publications related to the people side of quality.