Is the Workplace a Zombie Breeding Ground? *Open Access* By Stephen Hacker
Creating an environment that fosters the development of spiritual intelligence is a key leadership strategy for encouraging individuals not to choose to become zombies.
Case Study: Sustaining and Institutionalizing Quality Circles By Namrata Jajoo and Aparna Kakkad
Quality circles, a specialized form of workplace teams, have been used for many years in some organizations. Learn what features of the program design are most beneficial to the sustainability and institutionalization of this technique that fosters employee engagement in problem solving.
Coaching for the 21st Century By Allen Moore
The requirements for successful leadership are continuing to change. Coaches who support leaders’ development must not only recognize these new success factors but also learn new ways of guiding leaders to understand and practice them.
Cost of Social Responsibility By Daniel Zrymiak
It’s no longer sufficient to track just the traditional aspects associated with the cost of quality. Now, the costs associated with social responsibility, including negative impacts, can be incorporated into a broader model that provides a better perspective of organizations’ effects on society.
Optimizing Your Green Belt Coaches’ Network
By Steve Pollock and Daro Mott
Developing the most capable Green Belts possible requires more than effective initial training. A coaches’ network provides opportunities for continuing learning through structured conversations and discussion of experiences.
The Art and Science of Creating a High-Performance Workplace By Deborah Hopen
Fostering Individual, Organizational, and Societal Success By Deborah Hopen and Elizabeth Cudney
This article raises some questions related to STEM education to generate a dialogue on its strengths and opportunities.
Did You Know? By Staff
Useful tips and resources for living in a more socially responsible way.
Creating a Shift
Gaining Agreement Among Team Members By Rick Maurer
Ideas for tools for promoting change.
Team Success Starts at the Top By Chuck Underwood
Effective leaders understand that one of the best ways to generate engagement is to harness the power of people by having them work together in teams to achieve common goals.
ARTICLE / ONLINE ONLY
Establishing, Nurturing, and Growing New Quality Circles By Namrata Jajoo and Aparna Kakkad
As described in the case study, “Sustaining and Institutionalizing Quality Circles,” a survey and follow-up interviews of RCF employees helped compare the perceptions of those who had and had not participated in the quality circles program.
The Need for a Road Map By Joe Kilbride
This excerpt from the new book, Road Map for the Baldrige Journey: A Guide to Effective Use of the Criteria for Performance Excellence and Baldrige-based Award Programs, explains why just having the criteria available isn’t enough to change an organization’s performance.
DEPARTMENT / ONLINE ONLY
Lessons From Academia
The Effect of Modern Analytics on the Role of the Quality Function By James R. Evans
This summarized article focuses on a how business analytics affect the future role of quality professionals.
Stewardship and Sustainability
Lab Apprenticeships—Building a Workforce in a Tight Labor Market By Paul Dionne
A novel apprenticeships program helps transition new graduates, veterans, and underemployed mid-career STEM-experienced professionals into positions that develop careers not only in quality, but also in regulatory affairs and clinical research.