Journal for Quality and Participation - October 2009 - ASQ

Journal for Quality and Participation - October 2009

Volume 32 • Number 3

Download Complete Issue (PDF, 2.9 MB)

Video Overview



  • Editor’s Notebook (PDF, 229 KB)
    It’s About People
  • Educator’s World (PDF, 290 KB) Open Access
    Beginning the Journey Toward Baldrige Leadership
    Shellie Johnson and Paula Sommer
  • Stewardship and Sustainability (PDF, 192 KB)
    Governance as a Form of Social Responsibility
  • Creating a Shift (PDF, 167 KB)
    Getting Your Ideas Across—Even Though You Work for the Government
    Rick Maurer
  • Final Thoughts (PDF, 131 KB)
    “Government of the People, by the People, for the People…”
    Steven Wilson


  • Book Briefs (PDF, 267 KB)
    Keep track of the latest books related to the people side of quality and improvement.
  • This Issue in Summary (PDF, 155 KB)
    Use these synopses to prioritize your reading.

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ASQ is a global community of people passionate about quality, who use the tools, their ideas and expertise to make our world work better. ASQ: The Global Voice of Quality.