Journal for Quality and Participation - October 2009

Volume 32 • Number 3

Download Complete Issue (PDF, 2.9 MB)

Video Overview

ARTICLES

• Fast Government: Increasing Our Capacity to Do More Good (PDF, 455 KB) Open Access
  Ken Miller
• Who Are We Serving Really? A Look at the “Customer” of the Federal Government (PDF, 242 KB)
  Nicole Mikel-Brumfield
• Another View of Quality in Government (PDF, 197KB)
  An Interview with Mark Miloscia  
• The Importance of Good Governance to the ASQ Board (PDF, 378 KB)
  Kay Kendall  
• Quality of Working Life at the United States Post Office: Curse or Blessing? (PDF, 904 KB)
  James Kline  
• Case Study: TQM and the Government: The Importance of Leadership and Personal Transformation (PDF, 239 KB)
  Christopher Kluse  
• Improving the Workplace With Spirituality: 1+1=5 (PDF, 223 KB)
  Leo Kim

DEPARTMENTS

• Editor’s Notebook (PDF, 229 KB)
  It’s About People
• Educator’s World (PDF, 290 KB) Open Access
  Beginning the Journey Toward Baldrige Leadership
  Shellie Johnson and Paula Sommer
• Stewardship and Sustainability (PDF, 192 KB)
  Governance as a Form of Social Responsibility
• Creating a Shift (PDF, 167 KB)
  Getting Your Ideas Across—Even Though You Work for the Government
  Rick Maurer
• Final Thoughts (PDF, 131 KB)
  “Government of the People, by the People, for the People…”
  Steven Wilson

ONLINE-ONLY CONTENT

• Book Briefs (PDF, 267 KB)
  Keep track of the latest books related to the people side of quality and improvement.
• This Issue in Summary (PDF, 155 KB)
  Use these synopses to prioritize your reading.

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