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July 2009
Volume 32 • Number 2
ARTICLES
- Quality in Good Times and Bad Times (PDF, 415 KB)
Deborah Hopen - Using Humor and Improv Skills to Thrive (PDF, 504 KB) Open Access
Izzy Gesell -
Work-Life Balance During a Recession: A Conspiracy of Optimism (PDF, 238 KB)
Kenny Moore
- What We Can Learn From a Challenging Economy: Six Business Lessons From the Recession (PDF, 403 KB)
John Graham
- A Spiritual Look at the Recession: This Too Shall Pass (PDF, 271 KB)
Dr. Joan Marques
- Teamwork Remains the Key to Great Success (PDF, 771 KB)
Elizabeth Peotter
DEPARTMENTS
- Editor’s Notebook (PDF, 153 KB)
When the Going Gets Tough, the Tough Get Going
- Educator’s World (PDF, 381 KB) Open Access
Reforming or Changing Educational Leadership
Kenneth Getkin
- At Your Request (PDF, 655 KB)
Kano on Customers
Christine Robinson - Stewardship and Sustainability (PDF, 330 KB)
Moving to the Next Phase - Creating a Shift (PDF, 473 KB)
What’s Happening These Days With Change?
Rick Maurer - Final Thoughts (PDF, 133 KB)
Building Your Community
Peter Andres
ONLINE-ONLY CONTENT
- Book Briefs (PDF, 274 KB)
Keep track of the latest books related to the people side of quality and improvement. - This Issue in Summary (PDF, 141 KB)
Use these synopses to prioritize your reading. - Puzzle for Practice (PDF, 70 KB)
Review the contents of this issue by working this fun puzzle.
