Journal for Quality and Participation - January 2009 - ASQ

Journal for Quality and Participation - January 2009

Volume 31 • Number 4

Download Complete Issue (PDF, 5 MB)



  • Editor’s Notebook (PDF, 114 KB)
    Sparking High Performance
  • Educator’s World (PDF, 242 KB) Open Access
    A Strategy for Improving Freshman College Retention
    Includes Online-Only Content
    Cindy Veenstra
  • Stewardship and Sustainability (PDF, 180 KB)
    Corporate Social Responsibility and Quality Management Revisited
    Includes Online-Only Content
    J. Douglas Barrett
  • At Your Request (PDF, 289 KB)
    Documentation Dilemmas
    Includes Online-Only Content
    Christine Robinson
  • Creating a Shift (PDF, 152 KB)
    Influencing Those Who Lead You
    Includes Online-Only Content
    Rick Maurer
  • Final Thoughts (PDF, 132 KB)
    It’s the People, Stupid, Not the Stupid People!
    Greg Watson


  • Book Briefs (PDF, 232 KB)
    Keep track of the latest books related to the people side of quality and improvement.
  • This Issue in Summary (PDF, 172 KB)
    Use these synopses to prioritize your reading.
  • Puzzle for Practice (PDF, 124 KB)
    Review the contents of this issue by working this fun puzzle.

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ASQ is a global community of people passionate about quality, who use the tools, their ideas and expertise to make our world work better. ASQ: The Global Voice of Quality.