Journal for Quality and Participation - January 2009

Volume 31 • Number 4

Download Complete Issue (PDF, 5 MB)

ARTICLES

• A Systematic Approach for Making Innovation a Core Competency (PDF, 3.23 MB) Open Access
  Includes Online-Only Content
  John C. Timmerman
• Strategic Human Resources: Are We There Yet? (PDF, 269 KB)
  Includes Online-Only Content
  J. Bret Becton and Mike Schraeder
• Emotional Intelligence and the Quality Manager: Beauty and the Beast? (PDF, 201 KB)
  Includes Online-Only Content
  Rangarajan (Raj) Parthasarathy
• A Showcase for Teams From Educational Institutions (PDF, 171 KB)
  Includes Online-Only Content  

DEPARTMENTS

• Editor’s Notebook (PDF, 114 KB)
  Sparking High Performance
• Educator’s World (PDF, 242 KB) Open Access
  A Strategy for Improving Freshman College Retention
  Includes Online-Only Content
  Cindy Veenstra
• Stewardship and Sustainability (PDF, 180 KB)
  Corporate Social Responsibility and Quality Management Revisited
  Includes Online-Only Content
  J. Douglas Barrett
• At Your Request (PDF, 289 KB)
  Documentation Dilemmas
  Includes Online-Only Content
  Christine Robinson
• Creating a Shift (PDF, 152 KB)
  Influencing Those Who Lead You
  Includes Online-Only Content
  Rick Maurer
• Final Thoughts (PDF, 132 KB)
  It’s the People, Stupid, Not the Stupid People!
  Greg Watson

ONLINE-ONLY CONTENT

• Book Briefs (PDF, 232 KB)
  Keep track of the latest books related to the people side of quality and improvement.
• This Issue in Summary (PDF, 172 KB)
  Use these synopses to prioritize your reading.

• Puzzle for Practice (PDF, 124 KB)
  Review the contents of this issue by working this fun puzzle.

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