Journal for Quality and Participation - Winter 2007 - ASQ

Journal for Quality and Participation - Winter 2007

Volume 30 • Number 4

Download Complete Issue (PDF, 1.4 MB)

DEPARTMENTS

  • Editor’s Notebook (PDF, 51 KB)
    Quality: It's More Than Data and Processes
  • Educator's World (PDF, 100 KB)
    Teacher Leaders: Qualities and Roles
    Becky Martin
    Teachers lead in many ways—inside their classrooms, in their administrative roles, and in the way they apply their specialized knowledge and skills.
  • Tools for Transformation (PDF, 152 KB)
    Time Travel: The Myth Behind the Allure of Multitasking
    Izzy Gesell
    You can’t make the clock move slower or add more hours to a day, but you can control your focus.
  • Quick Activities to Improve Your Team (PDF, 124 KB)
    Buttermilk Line
    Brian Cole Miller
    Use this exercise to break through preconceived notions and foster innovation.
  • Under the Spotlight (PDF, 86 KB)
    Recognizing and Taming the Personality Disordered Individuals in Business
    Stanley Kapuchinski
    Do you work with someone who is extremely manipulative and totally self-centered? He/she may have one of the five personality disorders described in this article.
  • Creating a Shift (PDF, 60 KB)
    This Just In—Listen to Your Customers
    Rick Maurer
    Don’t make assumptions about your customers’ needs. Go to the source!
  • Resources for Success (PDF, 67 KB)       
    Books from Quality Press provide more information on leadership, education, improvement, and the people side of quality.
  • This Issue in Summary (PDF, 40 KB)
    Overviews of the key articles in this issue help you prioritize your reading.

ARTICLES

Quality: It’s More Than Data and Processes

  • Teaming Up for Process Improvement and Cost Savings (PDF, 378 KB)
    Janet Jacobsen
    The International Team Excellence Awards process recognizes the efforts of team members who have contributed significantly to their organization’s performance and serves as a role model for other organizations that are trying to establish or improve their use of teamwork.
  • The Integrity Zone: Practical Applications Today (PDF, 59 KB)
    Egil “Bud” Krogh and Matthew Krogh
    Every decision is made by a human being, and every one of those decisions impacts quality for an organization.
  • Horizontal Accountability (PDF, 74 KB)
    Darrel Ray and David Elder
    Improve overall performance by increasing accountability across the organization.
  • A Lexicon for Lifelong Learning (PDF, 92 KB) Open Access
    Mike Schraeder, Willie Freeman, and Charles Durham
    This handy glossary synthesizes definitions of the latest terminology associated with this field.

 

Download All Articles

Featured advertisers


ASQ is a global community of people passionate about quality, who use the tools, their ideas and expertise to make our world work better. ASQ: The Global Voice of Quality.