Volume 28• Number 1
- Editor's Notebook (PDF, 52 KB)
- In My View... (PDF, 72 KB)
Lessons Learned From the Brink of Disaster
What happens when a new boss decides to merge four workgroups? Follow the change process and share the insights gained along the way.
- On the Trail to a Solution. (PDF, 120 KB)
Part 3: Here We Go Gathering Nuts in May
"Blamestorming" Versus Brainstorming: Three Tips for Breaking the Costly Circle of Blame at Work
James Rooney and Deborah Hopen
- Up for Debate (PDF, 66 KB)
Are You a Carrot, an Egg, or Coffee Beans?
This issue’s guest author uses a parable to present three reactions to change. What do you think? Do you agree? Find out how to submit your comments and your suggested debate questions.
- Resources for Success (PDF, 47 KB)
Books and articles/conference proceedings from ASQ’s Quality Information Center that provide more information on handling team disruptions and contingency/disaster planning.
- This Issue in Summary (PDF, 43 KB)
Overviews of the featured topic and general interest articles in this issue to help you prioritize your reading.
Feature Topic: Disaster Planning for Teams
- Practiced Spontaneity: Using Improv Theater Skills to Prepare Teams for Handling Disruptions (PDF, 71 KB) Open Access
* SAMPLE ARTICLE *
In the wink of an eye and the nod of a head, improv theater players respond to unexpected directions-without stress and while meeting customers' expectations. The training approaches that prepare improv players can be used by your team to increase its adaptability.
- Tribalism: Culture Wars at Work (PDF, 70 KB)
It’s natural to band together to battle adversity, but tribal-like behaviors can create conflicts among team members, between teams, and even between organizations.
- Profile: John Heaton-Leading an Organization to Prevent Disruptions in Your Team (PDF, 75 KB)
A wise manager understands the importance of setting appropriate direction and then empowering employees to bring it to fruition. John Heaton not only comprehends that concept, he practices it so well that he’s been named a “Best Boss.”
- Preparing for the Unexpected: Teamwork for Troubled Times (PDF, 72 KB)
Developing an organizational disaster response plan can ensure an effective and efficient recovery. A similar process can be used to prepare your team for unanticipated disruptions, keeping them from becoming disasters.
Of General Interest
- Sustaining Commitment to Change (PDF, 80 KB)
Feedback from change agents across the country can help your organization do a better job of sustaining its commitment to change.
- Case Study: Rx for Improvement in an Outpatient Pharmacy (PDF, 89 KB)
Steadily increasing volumes of prescriptions to be filled in a physical working environment that hadn’t changed in over a decade created a nightmare for customers, who often had to wait two to three hours for their medications. Find out how the situation turned around.
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