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Summer 2004
Volume 27 • Number 2
- Editor's Notebook (PDF, 73 KB)
Conflict - the Key to Innovation - Intelligent Action (PDF, 64 KB)
Growth Through Awareness and Change
Conflict can cause trouble when organizations avoid it, but it can become downright ugly when it is suppressed.
Brett Richards - In My View... (PDF, 54 KB)
Organizational Conflict - The Good, the Bad, and the Ugly
Conflict can cause trouble when organizations avoid it, but it can become downright ugly when it is suppressed.
Robert Bacal - Practical Tips (PDF, 56 KB)
Virtual Intimate Privacy: The Perfect Mediation State
It’s more straightforward to mediate conflicts when the parties are relaxed and comfortable. Virtual communication tools make it possible for people to reach higher levels of awareness and attain breakthrough solutions.
John Linden - Creating a Shift (PDF, 56 KB)
Making a Compelling Case for Change
What are the four essential questions to ask before a change process is launched? The first two are addressed in this initial segment of a two-part article.
Rick Maurer - Resources for Success (PDF, 56 KB)
Books and articles/conference proceedings from ASQ’s Quality Information Center to provide more information on conflict resolution. - This Issue in Summary (PDF, 40 KB)
Overviews of the features topic and general interest articles in this issue to help you prioritize you reading
Feature Topic: the Pros and Cons of COnflict: Struggle or Impetus for Change?
- The Inexorable Link Between Conflict and Change: Conflict Can Be Managed to Create a Positive Force for Change (PDF, 217 KB) Open Access
* SAMPLE ARTICLE *
Conflict can be a positive force for change and can increase your personal power without forcing others into submission.
Tom Berestene - PINCH!—A Simple Model for Dealing With Conflict (PDF, 56 KB)
Learning to express your concerns when they’re small and you’re feeling pinched can keep you from being crunched.
Rudolph Hirzel - What is Your Conflict Style? Understanding and Dealing With Your Conflict Style (PDF, 56 KB)
How do you act during conflict situations? Do you emphasize goals or relationships? Find out by taking this simple self-assessment.
Keith Conerly and Arvin Tripathi - Communication Styles and Conflict (PDF, 56 KB)
Your communication style can have a significant effect on your ability to resolve conflicts. Learn which of four communication styles reflects your typical approach.
Kathy Jourdain - Integrating the Internet Into Conflict Management Systems (PDF, 56 KB)
Differing parties and the mediator no longer need to be in the same room to discover mutually acceptable solutions. The Internet and e-mail are making long-distance conflict resolution a reality.
John Ford
Of General Interest
- The Team Excellence Award: A Process for Fostering Continuous Improvement and Teamwork (PDF, 56 KB)
The 2003-04 International Team Excellence Awards were announced at ASQ’s 58th Annual Quality Congress in May. This process makes it possible for teams of all types to work effectively and efficiently, contributing significantly to their organization’s performance. - Case Study: Fidelity Wide Processing Wins Team Excellence Award Competition (PDF, 56 KB)
Fidelity Wide Processing just received its second consecutive Gold Award in the International Team Excellence Award competition. Learn more about this organization and see how it uses the Team Excellence Award evaluation criteria to improve its processes and results.
Linda Nourse and Paula Hays
