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January/February 1994
Volume 17 • Number 1
- Goodbye Dr. Deming
A profound passing... (PDF, 129 KB)
Kevin McManus - Kids, cops, and consultants
Boston's grassroots partnership to help reinvent City Hall... (PDF, 1.1 MB)
Robert M. Krim and Laura Rossin VanZandt - A participative model of community development
The Escondido Gang Project (PDF, 747 KB)
John Burbidge - Our road to quality is paved with employee involvment
Making your first or next step easier can start by
walking in another's shoes for a while (PDF, 948 KB)
Robert M. Kline and Noreen C. Young - Paving roads with more than just good intentions
An award winning approach to total quality management (PDF, 1.2 MB)
Ralph Barra - We want to begin... are we ready?
Total quality management and managerial readiness
in Florida state government (PDF, 1.0 MB)
James S. Bowman and Fran L. Wilber - Total quality leadership above and below the waves
Strategic transformation in the Department of the Navy (PDF, 1.3 MB)
Linda M. Doherty and J. Daniel Howard - What do you mean I might be illegitimate?
On quality and participation disconnects (PDF, 802 KB)
Steve Barber - Combining TQM and conflict resolution
Partnering with feuding groups (PDF, 196 KB)
Perry Beem, Daniel Kanouse and James C. McFarlane - Practical quality management for the next generation
Applied TQM in Junior Achievement's applied
economics program (PDF, 547 KB)
Buzz Bennetts and Linda O'Donnell - A quality-based graduate degree program
Educating managers/leaders for the global century... (PDF, 763 KB)
Dr. Robert L. Finkelmeier - How TQM works in a university classrooom
Total quality management in a graduate technical
management program (PDF, 1.2 MB)
Kenneth Potocki, Ricardo Brocatto and Paul R. Popick - Using best of class concepts to improve recruitment
Using quality methodology to recruit minority faculty
to a southern university (PDF, 596 KB)
James S. Panye and J.M. Blackbourn - Creating trust in customer-supplier relationships
Supplier selection process can be ugly as a slug fest or
as beautiful as a waltz (PDF, 554 KB)
Kerry Humenuik and Sharon Hamilton - Re-engineering service in an acute care hospital
Speed and responsiveness are integral to quality (PDF, 408 KB)
Edward Deevy and Peg MacInnis
