Volume 9 · Issue 2 · February 2004
The ISO 9000:2000 PSI IDEAS Q&A—Customer Requirements
The IDEAS Q&A is aimed at providing a variety of perspectives on
requirements of ISO 9001:2000 and the challenges they present to users.
Question 18 is: What successful ways have organizations used to ensure
that the implementation of the clauses/subclauses of ISO 9001:2000 that
relate to customer requirements are aligned with what has been implemented
to satisfy the management, measurement and analysis requirements found
in Clause 5.6, Subclause 8.2.1 and Clause 8.4, so that customer requirements
are effectively satisfied? What will an auditor expect to see that demonstrates
proper alignment of the QMS with these ISO 9001 requirements?