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Volume 9 · Issue 1· January 2004

Contents

Page 7…

TL 9000 Measures—and Seeks—Improvement Continually

What role do quality and QMSs play in a sector being redefined by revolution? The fact is that a revolution is occurring in the telecom industry, which makes quality and quality management more critical to the sector’s survival than at any time. This means that the TL 9000 model will continually improve customer satisfaction, even in the presence of increased customer demands for cutting-edge products and services. Successful delivery will depend on the supply chain performing flawlessly and supporting redesigned processes. This report covers developments involving TL 9000 and the MRS.