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Volume 8 · Issue 8 · August 2003

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Page 31…

The ISO 9000:2000 PSI IDEAS Q&A—Top Management and Quality Objectives
The IDEAS Q&A is aimed at providing a variety of perspectives on requirements of ISO 9001:2000 and the challenges they present to users. Question 14 is: What are some ways in which Top Management ensures that quality objectives are established at relevant functions and levels in the organization in conformity with the requirements of Subclause 5.4.1? How does Top Management assure that function-level objectives align with the corporate objectives so that personnel are aware of how they contribute to achievement of the quality objectives?