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Volume 8 · Issue 7 · July 2003

ARTICLES

ISO 9000 Definition of "Customer Satisfaction" Expands
TC 176 to Work on Dispute Resolution and Codes of Conduct - *FULL TEXT*

ISO 14001/4 Revisions Elevated to DIS

US Transition Tops 22%, Nears 10K ISO 9001:2000 Certificates

Stepping Up To "World-Class" Status

Applying ISO 9001/4 to Financial Operations

What Skills Do Management Reps Need for BMS Success?

TC 176 to Work on Dispute Resolution and Codes of Conduct

Accreditation Body Offers Phased Transition Program

The ISO 9000:2000 PSI IDEAS Q&A—How to Run and Improve Processes

DEPARTMENTS

OVERVIEW


The publishers of THE INFORMED OUTLOOK provide Executive Summaries of articles at the beginning of each issue so readers can decide up front which are of greatest interest. This is just one of the ways we help readers better use their time (also included are Key Points for most articles and plenty of charts and tables). The Executive Summaries for this month are reprinted below to give you an idea of the topics included in a typical issue and the importance of topics discussed to your company.