Volume 8 · Issue 7 · May 2003
The ISO 9000:2000 PSI IDEAS Q&AHow to Run and Improve
The IDEAS Q&A is aimed at providing a variety of perspectives on
requirements of ISO 9001:2000 and the challenges they present to users.
Question 13 is: How does an organization ensure that the QMS is developed
with the intent to run and improve the business processes, in keeping
with Clause 4.1s requirements? How does it demonstrate that the
planning activities for the QMS are carried out in order to meet the requirements
given in 4.1? What evidence will auditors seek to determine if Top Management
is using the system to run and improve the processes? How do the auditors
determine if the Clause 4.1 requirements were given consideration within
the planning activities?