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Volume 8 · Issue 7 · May 2003


Page 21…
TC 176 to Work on Dispute Resolution and Codes of Conduct

TC 176 has accepted responsibility for the development of two new guidelines documents outside the traditional ISO 9000 concepts of quality management and quality assurance but that nevertheless relate to how an organization manages its processes in dealing with customers and other interested parties. This report provides information about these NWIPs for external customer dispute resolution systems and market-based codes of conduct and the search for representatives of consumer interest groups to participate as experts in drafting these standards.