Volume 8 · Issue 7 · May 2003
Stepping Up To "World-Class" Status
Russell T. Westcott writes that the pursuit of "world-class"
status is a means of survival because the global economy does not allow
the status quo to hold its ground. In the fifteenth entry in a series
on stepping up to ISO 9004:2000 to go beyond a baseline QMS, Westcott
looks at what it takes to achieve the state where a process is recognized
as being of world-class status. To help you gain a sense of what it will
take to attain world-class status within your organization, he examines
some of the actions and results that can lead to world-class status for
a process, attempts to answer why your organization should consider this
long-term goal and explores some of the downside effects of pursuing world-class
status for one or more processes.