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Volume 8 · Issue 7 · May 2003


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Stepping Up To "World-Class" Status

Russell T. Westcott writes that the pursuit of "world-class" status is a means of survival because the global economy does not allow the status quo to hold its ground. In the fifteenth entry in a series on stepping up to ISO 9004:2000 to go beyond a baseline QMS, Westcott looks at what it takes to achieve the state where a process is recognized as being of world-class status. To help you gain a sense of what it will take to attain world-class status within your organization, he examines some of the actions and results that can lead to world-class status for a process, attempts to answer why your organization should consider this long-term goal and explores some of the downside effects of pursuing world-class status for one or more processes.