Volume 8 · Issue 5 · May 2003
The ISO 9000:2000 PSI IDEAS Q&APreventive Action
The IDEAS Q&A is aimed at providing a variety of perspectives on
requirements of ISO 9001:2000 and the challenges they present to users.
Question 12 is: While organizations seem to implement many Corrective
Actions as specified in Subclause 8.5.2, how do organizations effectively
implement Preventive Action as specified by Subclause 8.5.3? How does
management become involved in Preventive Action activities? What do third-party
auditors expect to find during an audit in relation to Preventive Actions?