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Volume 8 · Issue 5 · May 2003


Page 35…
The ISO 9000:2000 PSI IDEAS Q&A—Preventive Action

The IDEAS Q&A is aimed at providing a variety of perspectives on requirements of ISO 9001:2000 and the challenges they present to users. Question 12 is: While organizations seem to implement many Corrective Actions as specified in Subclause 8.5.2, how do organizations effectively implement Preventive Action as specified by Subclause 8.5.3? How does management become involved in Preventive Action activities? What do third-party auditors expect to find during an audit in relation to Preventive Actions?