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Volume 8 · Issue 5 · May 2003


Page 13…
Step Up to ISO 9004:2000—Integrating With Baldrige

Russell T. Westcott writes that most organizations that implement quality programs in line with the Baldrige Criteria do not even consider using ISO 9004:2000. Unfortunately, this represents a missed opportunity to make an organization’s QMS a stepping stone to pursuing Baldrige-level performance. In the fourteenth entry in a series on stepping up to ISO 9004:2000 to go beyond a baseline QMS, Westcott explores how ISO 9004 complements and can support a quality program seeking to attain Baldrige-level performance and shows how ISO 9004 can be used to not just step beyond ISO 9001, but to step toward meeting the Baldrige criteria.