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Volume 8 · Issue 3 · March 2003


Page 19…

Stepping Up to ISO 9004:2000—Apply Project Management Tools

Russ Westcott writes that project management is a mix of time-tested techniques with the art of managing people that has once again moved to the forefront. In the thirteenth entry in a series on stepping up to ISO 9004:2000 to go beyond a baseline QMS, Westcott examines a hypothesis: The greatest need for those involved with quality initiatives is to be able to select the techniques and tools needed, from a limited array of proven practices, that have the highest probabilities of aiding the successful completion of an assigned project. He uses a hypothetical project undertaken by your organization to explore how to select and apply project management tools.