Volume 8 · Issue 2 · February 2003
Another View of Quality Management Systems
Cathy Fisher writes that many organizations are rushing to
complete the ISO 9001:2000 transition work and to do it right.
Yet, many are not certain that they are doing it right, and
the problem often is in understanding exactly what is a QMS.
Fisher explains how a "sketch" reflecting the relationship
between an organizations activities and the satisfaction
of its customers requirements can be used to relate
a common understanding of exactly what a QMS is and how your
QMS can be used to better manage your activities and achieve
customer satisfaction. She then shows how that "sketch"
maps out ISO 9001:2000s requirements.