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Volume 8 · Issue 11 · November 2003


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Goodrich Applies Six Sigma for Safe Landings

Suzan Fischer, Michele Economou-Ureste and Norma Simons write that, while an ISO 9001:2000-conforming QMS establishes the foundation necessary to pursue performance improvement, it does not provide the tools to obtain those improvements. Six Sigma has emerged as a pre-eminent management tool. Fischer, Economou-Ureste and Simons show how Goodrich Aircraft Wheels and Brakes relied on the ISO 9001:2000- and AS9100A-registered QMSs in its facilities to serve as the foundation for continual improvement, using Six Sigma and other tools to enhance competitiveness and reduce costs while fulfilling CI requirements.