Volume 8 · Issue 10 · October 2003

Contents

Page 1…

Transition at Sears Increases Procedure Compliance

In 1999, Sears committed to a 5-year ISO 9001:2000 registration effort in its entire line of In-Home and Carry-In centers—a total of 582 locations. On March 18, 2003, Sears Parts and Repair Services completed the transition of 8 units from ISO 9002 registration. However, Sears has enjoyed a byproduct of its transitions/initial registrations to ISO 9001:2000: improved compliance by employees with QMS procedures as a result of the upgrade. Irina Shulman of Sears provides a “tour” of Sears Parts and Repair Services implementation and registration efforts and the impact of ISO 9001:2000 registration at this major services provider.