Volume 8 · Issue 1 · January 2003
Economics Having Impact, But Beware the Customer!
THE OUTLOOK conducted a survey of registrars regarding
the ISO 9001:2000 transition and related issues. While some
registrars have seen a small number of 1994 certificate lapses,
most expect only a few clients to not make the transition.
Nevertheless, expect fewer ISO 9001:2000 certificates than
1994 ones and slower registration growth rates than the pace
of the mid-1990s. And a large North American registrar warned
against transition complacency, since the registrar has already
seen indications that customers that are no longer demanding
supplier registration may turn around at the last minute and
expect their suppliers to be transitioned by the deadline.