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Volume 7 · Issue 9 · September 2002

ARTICLES

ISO/FDIS 19011 Approved; US Supplement to Follow
ISO EMS/QMS Auditing Standard Approved
- * FULL TEXT *

ISO 9001:2000–Overcome Those "Sticky" Clauses

More Key Challenges of QS-9000 to ISO/TS 16949:2002 Transition

Ferrari: Where Formula One Is "Formula Man"

Launch Your Updated QMS With Improvement in Mind

How Do You Audit the Process Approach?

ISO EMS/QMS Auditing Standard Approved

Use Short Surveys to Improve Customer Satisfaction

US TAG to TC 207 Considers the Three Cs Prior to Cancun

The ISO 9001:2000 PSI IDEAS Q&A–Continual Improvement

DEPARTMENTS

OVERVIEW


The publishers of THE INFORMED OUTLOOK provide Executive Summaries of articles at the beginning of each issue so readers can decide up front which are of greatest interest. This is just one of the ways we help readers better use their time (also included are Key Points for most articles and plenty of charts and tables). The Executive Summaries for this month are reprinted below to give you an idea of the topics included in a typical issue and the importance of topics discussed to your company.