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Volume 7 · Issue 9 · September 2002

Contents

Page 36…

The ISO 9001:2000 PSI IDEAS Q&A–Continual Improvement

The PSI IDEAS program has launched a Q&A process aimed at providing a variety of perspectives on requirements of ISO 9001:2000 and the challenges they present to users. The fourth question is: What is the intent of Subclause 8.5.1, Continual Improvement? Is a procedure needed to define this process? What would a third-party auditor look for in an organization to prove that appropriate continual improvement activities are taking place and are effective? If the continual improvement activities have not been successful, then what happens?