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Volume 7 · Issue 9 · September 2002


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ISO 9001:2000–Overcome Those "Sticky" Clauses

Charles A. Cianfrani and Jack West write that the initial experience with ISO 9001:2000 has indicated that some requirements have proven to be more easily understood than others. It is often these other requirements that involve getting "unstuck" from old ways of doing things or thinking or even from the paralysis that the required change involves. They take a look at five requirements contained in the clauses and subclauses of ISO 9001:2000 that have proven the most troubling or sticky regarding effective implementation in order to provide some guidance if your organization has not yet completed the transition or has but you feel the revised QMS could be made stronger.