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Volume 7 · Issue 8 · August 2002

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Page 8…

Measurable Objectives + QMS Awareness = Rising Effectiveness

John R. Broomfield writes that registration is not going to be enough if the management system does not ensure an organization’s ability to consistently meet customer needs and expectations and then produce a rising level of process effectiveness and operational efficiency. Broomfield explores Actions 11 (ensure your quality objectives are measurable, assign responsibility for each process objective and develop others as required) and 12 (make employees aware of the system and its requirements) in his 16-step plan for making an effective transition to ISO 9001:2000.