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Volume 7 · Issue 7 · July 2002

Contents

Page 8…

Active Change Enables Your Processes to Add More Value

John R. Broomfield writes that the action of creating and revising the wording that is at the core of a management system speaks far louder than the words themselves if the system is process-based and geared to improvement. It is now time to deepen the sense of ownership of the QMS by the people who make up the organization and to update (or rewrite) your Quality Manual so it reflects what your organization really does and how it does it and is ready to drive improvement. Broomfield explores Actions 9 (ensure each process definition is reviewed for as-is) and 10 (update the Quality Manual to describe your new system and how the key processes interact) in his 16-step plan for making an effective transition to ISO 9001:2000.