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Volume 8 · Issue 4 · June 2002

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Page 32…

The ISO 9001:2000 PSI IDEAS Q&A

The PSI IDEAS program is launching a Q&A process aimed at providing a variety of perspectives on requirements of ISO 9001:2000 and the challenges they present to users. The first question is: What are some examples of ways in which customer satisfaction can be measured to meet the requirements in Subclause 8.2.1? What will registrar auditors expect to see when assessing how an organization monitors customer satisfaction information? What kind of follow-up needs to be done with the results of the measures taken?