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Volume 8 · Issue 4 · June 2002


Page 24…

Stepping Up to ISO 9004:2000—Focus on Product Realization

Russell T. Westcott writes that the most important activity an organization does is produce a product, and making changes to your organization that improve its production processes should be viewed as critical to long-term success and survival. In the ninth entry in a series on stepping up to ISO 9004:2000 to go beyond a baseline ISO 9001:2000 QMS and pursue TQM, Westcott explores Section 7, Product Realization, where ISO 9004:2000 may provide the greatest support for moving beyond a baseline QMS.