Volume 8 · Issue 4 · June 2002
Stepping Up to ISO 9004:2000Focus on Product Realization
Russell T. Westcott writes that the most important activity
an organization does is produce a product, and making changes
to your organization that improve its production processes
should be viewed as critical to long-term success and survival.
In the ninth entry in a series on stepping up to ISO 9004:2000
to go beyond a baseline ISO 9001:2000 QMS and pursue TQM,
Westcott explores Section 7, Product Realization, where ISO
9004:2000 may provide the greatest support for moving beyond
a baseline QMS.