Volume 8 · Issue 4 · June 2002
Extend Quality to the Other Stakeholders to Up Cash Flow
Norma Davis writes that, when improving quality, an important
objective is to positively impact as many stakeholders as
possible. She examines the O2C business cycle, which is the
set of activities from the time a customer places an order
for a product until the payment is received from the customer.
Davis explores improvements to an organizations O2C
that can generate benefits for all three primary stakeholder
groupscustomers, investors and employeeswhile
making significant improvements to cash flow.