Volume 7 · Issue 5 · May 2002
The Improvement Corner: Dont Confuse Innovation
Stewart Anderson writes that leading Japanese organizations
have learned how to manage variation out of their businesses
through frequent, small and incremental improvements achieved
on a large scale via the mass participation of their employees.
Anderson explores the Japanese notion of kaizen improvements,
the Western notion of innovation and how they interact
with a QMS. At its heart, kaizen means knowing when to eliminate,
reduce or change an activity. In Japanese firms, kaizen is
every employees job.