Volume 7 · Issue 5 · May 2002
Stepping Up to ISO 9004: Focus on Risk Management
Russell T. Westcott writes that a risk factor that turns
into an actual negative event has the potential to disrupt
your organizations processes and leave you unable to
meet customer requirements. The point of your QMS is to pursue
customer satisfaction under any conditions, which will benefit
the organization when it provides the impression that you
were prepared to perform in a marketplace filled with risks.
While ISO 9001/4:2000 do not directly address risk assessment
and management, Westcott notes that ISO 9004:2000 addresses
this topic in recommendations spread out in its sections.
In the eighth entry in a series on stepping up to ISO 9004:2000
to go beyond a baseline ISO 9001:2000 QMS and pursue TQM,
Westcott explores some risks that may impact an organizations
processes and suggests ways in which you can assess and manage