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Volume 7 · Issue 4 · April 2002


Page 24…

Stepping Up to ISO 9004:2000–Non-Employee Resources

Russell T. Westcott writes that, if "People are our most important asset", does that make it less important to manage all other assets? In the sixth entry in a series on stepping up to ISO 9004:2000 to go beyond a baseline ISO 9001:2000 QMS and pursue TQM, Westcott notes that, while ISO 9001:2000 focuses on human resources, ISO 9004:2000 provides resource management guidance that goes well beyond HR management. He examines six clauses of ISO 9004 that focus on the other resources an organization has or uses, the management of which will affect how employees perform their jobs, the organization’s ability to meet customer needs or their affect on employee performance.