Volume 7 · Issue 3 · March 2002
Human Resources: An Integral Part of Continual Improvement
In excerpts from The ASQ ISO 9000:2000 Handbook, Gordon
Staples provides an exploration of where human resource issues
are addressed throughout ISO 9001:2000 and in ISO 9004:2000
and examine what the real intent must be of any organization
that considers quality management central to resource management
when it comes to its people and their competence.