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Volume 7 · Issue 3 · March 2002

Contents

Page 16…

Human Resources: An Integral Part of Continual Improvement

In excerpts from The ASQ ISO 9000:2000 Handbook, Gordon Staples provides an exploration of where human resource issues are addressed throughout ISO 9001:2000 and in ISO 9004:2000 and examine what the real intent must be of any organization that considers quality management central to resource management when it comes to its people and their competence.