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Volume 7 · Issue 2 · February 2002


Page 8…

Stepping Up to ISO 9004:2000–Focus on Resource Management (People)

Russell T. Westcott writes that, to output a value-added product, you need to start by hiring quality-adaptive people who can become competent in producing your product. Westcott redefines "competence" and outlines ways an organization may ensure it has competent people assigned to all functions affecting product quality. He also examines how to effectively involve HR and presents a model for individual development and issues to be considered in succession planning.