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Volume 7 · Issue 2 · February 2002

Contents

Page 32…

Registrar Q&A: The ISO 9001:2000 Transition–Customer Satisfaction Measurables

Four registrars and RAB provide answers to: What types of "measurables" will registrar auditors be seeking when assessing QMS conformance with Subclause 8.2.1, Customer Satisfaction? At what point after ISO 9001:2000 implementation will evidence of efforts relating to customer satisfaction be expected to show up? Should organizations use the examples in 8.2.1.2 of ISO 9004:2000 to develop a set of measurables for ISO 9001:2000 conformance?